Khoshnam Khorasan Company is one of the leading manufacturers of single-wall polyethylene pipes (used for drip irrigation, water supply, and gravity-based sewage), double-wall corrugated pipes (gravity sewage), and drip irrigation tapes (T-Tape). Recognizing the necessity of continuous improvement and aiming for organizational excellence, the company has taken significant steps toward implementing management systems to become one of the most respected and valuable brands in the industry.
From the perspective of senior management:
a. Sustainable development of the organization’s activities depends on customer satisfaction and retention. Therefore, the company consistently strives to ensure customer confidence by producing and delivering high-quality products.
b. Khoshnam Khorasan is firmly committed to customer-centric principles. By identifying customer needs, expectations, and both internal and external regulatory requirements, the company aims to offer products of the highest quality and standards.
c. All employees are expected to perform their responsibilities within the existing organizational framework and in accordance with established procedures and documented guidelines, ensuring that continuous improvement is visible across all activities and processes.
d. The company is dedicated to identifying and fulfilling the needs and requirements of all stakeholders, with the active cooperation of its employees.
Khoshnam Khorasan has adopted the management systems ISO 9001:2015, ISO 10002:2018, and ISO 10004:2018 as guiding frameworks for its operations and continuous improvement efforts, and is committed to their effective implementation.
For the year 2024, we pledge to achieve the following objectives:
Enhance customer satisfaction levels
Identify and address the needs of all customer groups, both internal and external
Control overhead costs
Strengthen the brand’s social responsibility
Improve the competencies of key personnel
Since the effective implementation and maintenance of planned systems—and ultimately the continuous improvement of all organizational activities—cannot be achieved without the cooperation, empathy, and participation of all employees, we expect every team member to understand the principles outlined in this policy and to apply their full capabilities toward complying with legal and regulatory requirements, fulfilling the commitments stated herein, and advancing toward continuous improvement and stakeholder satisfaction.
As the senior executive of the organization, I fully support the planned systems and am committed to providing all necessary resources. I firmly believe in the role and responsibility of every employee in achieving these goals.
This policy is communicated throughout the organization and is subject to periodic review to ensure its continued relevance and alignment with current conditions.
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